Legal & policies
The complete library of ALS Analytical's legal notices, testing terms, privacy documents, laboratory policies, and compliance statements. Documents are version-controlled; every prior version is retained on request.
Website Terms of Use
Terms governing use of als-analytical.hk, the client portal, and any ALS-operated web property.
Testing Services Terms & Conditions
Master contractual terms for analytical testing engagements, including scope, delivery, liability, and IP.
Acceptable Use Policy
Prohibited samples, prohibited uses of reports, and portal misuse rules.
Refunds, Cancellations & Reissue
Deposit handling, cancellation windows, invalidated-batch credit, and CoA reissue policy.
Privacy Policy
How ALS collects, uses, discloses, and retains personal data under the Hong Kong PDPO, EU/UK GDPR, and equivalent regimes.
Cookie Policy
Every cookie and similar technology set by als-analytical.hk, with purpose, provider, and retention.
Data Processing Agreement
Article 28 GDPR / PDPO DPA framework applicable when ALS processes personal data on behalf of a client.
Sub-processors Register
Current list of authorised sub-processors with hosting location, purpose, and safeguards.
Data Subject Rights Notice
How to exercise access, correction, erasure, portability, and objection rights.
Quality Policy
The management commitment underpinning our ISO/IEC 17025:2017-aligned quality system.
Impartiality & Independence Statement
How ALS identifies, evaluates, and mitigates threats to impartiality; declared and prohibited interests.
Confidentiality Undertaking
Baseline confidentiality obligation given to every client, plus optional bespoke NDA framework.
Sample Handling, Chain of Custody & Retention
Receiving, identification, storage, sub-sampling, disposal, and retention timelines.
Complaints, Appeals & Deviation Reporting
How to file a complaint or appeal against a result, and how it is investigated and resolved.
Anti-Bribery & Anti-Corruption Policy
Zero-tolerance framework aligned with the HK Prevention of Bribery Ordinance, UK Bribery Act 2010, and US FCPA.
Modern Slavery & Responsible Sourcing Statement
Annual statement addressing s.54 UK Modern Slavery Act 2015 and supplier due-diligence controls.
Whistleblowing & Grievance Policy
Independent, confidential reporting channel for suspected misconduct, data-integrity breaches, or unethical practice.
Information Security Statement
Technical and organisational security controls protecting sample data, results, and client records.
Accessibility Statement
WCAG 2.2 AA conformance target for the website and client portal, and how to request adjustments.
General Disclaimer & Report Use
Scope of reliance on ALS reports, permitted publication, and limits on regulatory-decision use.
Note — controlled copies of prior versions are retained under document ref QMS-000 (Document Master Index) for a minimum of 10 years. Requests: quality@als-analytical.hk.